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Q. How do
I notify you of changes to my personal details?
Q. Can I
change my password/pin?
Q. Do you
manage my portfolio?
Q. What security
arrangements are provided online?
Q. How do
I close my account?
| Answers to General Questions |
How do I notify
you of changes to my personal details?
Sanford will need to be notified in writing (a letter or fax
is acceptable) if you change your:
- Address
- Credit card details
- Nominated bank account details
- Upgrade or downgrade of information
services
All of these forms can be found
on the Account Services page
of the website.
Sanford can be notified verbally
or via email if you change:
- e-mail address
- telephone/mobile phone number
- fax number
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Can I change
my password/PIN?
You are able to have a new password/PIN reissued to you upon
written request, but you will not be able to choose your own
password/PIN due to security reasons. The Change of Security
Details form is available from the Account Services page
of the website.
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Do you manage
my portfolio?
The electronic portfolio holdings that clients can view on
the internet site are only an indication of holdings with
Sanford. The dynamic nature of the market and structure of
companies on the ASX, means that portfolio holdings may not
always be 100% accurate. We cannot thus guarantee accuracy
in this instance. As managing clients' portfolios is not a
service that we provide, it is up to our clients to be aware
of the stock that they have. We need you to assist us with
ensuring that your portfolio reflects your correct holding.
Our reconciliation team then confirms your requests with the
ASX and we can update your portfolio if there are variances.
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What security
arrangements are provided online?
We use the industry standard protocol - Secure Sockets Layer
(SSL) to encode and decode the data transmitted between our
web site and your computer. The protocol uses a pair of asymmetric
keys - a public key and a private key - developed by RSA laboratories
to encrypt and decrypt data.
Encryption is a method of scrambling messages so that they
cannot be read without decryption keys. Generally the length
of the key used to encrypt messages is a good indication of
the amount of effort required to decrypt that message. To
log-in to the Members Area of our web site, clients must use
Netscape Navigator, Microsoft Internet Explorer browser version
5.0, or better to ensure that they can take full advantage
of the encryption we employ. When clients log-in to our web
site using one of these browsers, our system automatically
seeks to protect communications with us by verifying the clients
identity with the help of user authentication.
In addition to your log-in identification numbers clients
will also be assigned a trading password. This password has
been implemented to ensure that if clients leave their computer
unattended, they have additional protection against the risk
of anyone else trading on their account.
On occasion clients may need to place a trade with the assistance
of our client service centre. To do so, clients need to provide
us with their nominated keyword.
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How do I close
my account?
In order to close your account, send a request in writing
signed by all persons associated with the account. This request
can be either a fax or letter.
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