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Q. What
is the minimum system requirement to take advantage of all of
Sanford's features?
Q. The
internet seems slow today. What's wrong and how can I speed
things up?
Q. I cannot
access the Sanford web page at work?
Q. I get
a message "Secure mode not operable - connection refused". What
is happening here?
Q. I'm
concerned about placing orders over the Internet. How safe is
it?
Q. Are
my charting programs compatible with Sanford Securities' Historical
Data?
Q. What
does the SSN number represent under Today's Trades?
Q. Why
are some emails I receive from Sanford Securities corrupted?
Q. How
can I be notified if my order has gone onto the market or has
transacted?
Q. What
is a PDF document and how can I read it?
Q. Why
can't I log in to Sanford's website?
Q. I seem
to be bringing up outdated information, how can i fix this?
Q. My live
data does not load, how can i fix this?
Q. My charts
do not load, how can i fix this?
| Answers to Technical Questions |
What is the
minimum system requirement to take advantage of all of Sanford's
features?
- Latest version of Internet Explorer or
Netscape Navigator that support 128-bit encryption and Java.
- Access to internet through an Internet
Service Provider (ISP). Sanford has a direct connection to
the Telstra network and WA Internet Exchange (through IINET).
We recommend choosing an ISP connected to one of these networks.
A good place to start is the
Australian ISP list.
- 56K modem.
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The internet
seems slow today. What's wrong and how can I speed things
up?
The internet is going through tremendous growth at the moment,
and large images, animations, and sound files can slow things
down. You should contact your Internet Service Provider and
ask them about the speed of their modems, the amount of bandwidth
they acquire, and how this affects you - also check the speed
of your own modem. Sanford Online has been specifically designed
using small, simple graphics to minimise download times.
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I cannot access
the Sanford web page at work?
Users of Local Area Network (LAN) workstations in their working
enviroment may be restricted by their employer in what they
can view. Please check your employer's Internet policy. Otherwise,
check the web address you are typing. Make sure it is www.sanford.com.au/haoyah.
Alternatively, you can try our IP address of 202.8.96.5/haoyah.
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I get a message
"Secure mode not operable - connection refused". What is happening
here?
This means that either (a) your browser is not capable of
SSL encryption; or (b) your internet access is restricted
and doesn't allow for SSL encryption. If you are using a firewall
for your own security, this may be restricting your access
by closing a port which Sanford requires for SSL encryption.If
this is the case you will need to open the TCP ports 434 &
443 on your firewall.
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I'm concerned
about placing orders over the Internet. How safe is it?
We regard security as an integral part of our service which
has impacted on every level of our software development, systems
implementation and general business practices. We use SSL
encryption methods and maintain a number of additional precautions
- both automated and manual - to ensure the security and privacy
of all information exchanged between yourself and ourselves.
Encryption is the way we protect the privacy of communication
and data exchange between customers and Sanford Securities
Limited.
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Are my charting
programs compatible with Sanford Securities' Historical Data?
We can send historical data in Ezy Chart, Insight Trader,
or MetaStock format. With our MetaStock format files, you
have the option of receiving actual volume values, or volume
values divided by 100. Below are examples from the five historical
data formats we supply:
Chart program: stockcode,date,open,high,low,close,volume
Ezy Chart: AAA,980701,173,181,173,181,3648921
Metastock, Stock Easy, Omnitrader, Supercharts: AAA,980701,1.73,1.81,1.73,1.81,3648921
Metastock, Stock Easy, Omnitrader, Supercharts: (volume/100):
AAA,980701,1.73,1.81,1.73,1.81,36489
Insight Trader: AAA 07/01/98 173 181 173 181 36489
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What does the SSN number represent under
Today's Trades?
The SSN stands for Sales Sequenced Number and is used by the
ASX (Australian Stock Exchange) as an internal tracking number
for all trades. This number is of use only to the ASX and
has no other function.
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Why are some
emails I receive from Sanford Securities corrupted?
Some emails can become corrupted in transit from Sanford Securities
to your email address both through general internet interruptions
or download corruption that occurs when downloading the emails
from your ISP (Internet Service Provider). Some web based
email servers and older email programs use different encoding
protocol and thus have trouble distinguishing between the
main part of the email message and the attached text files
and as a result, data corruption can also occur. Please check
that your mail program has UUENCODE protocol.
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How can I
be notified if my order has gone onto the market or has transacted?
From the Preferences*
section of the Account Services page, you may choose what
type of order confirmation you would like to receive. These
range from being notified when your order is placed onto the
market, when stock is booked to your order or when your order
has been fully transacted and a contract note has been generated.
These alerts can be sent out either via an automated email
message or an automated mobile SMS message .
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What is a
PDF document and how can I read it?
PDF (Portable Document Format) files are rapidly becoming
the most standardized format for transmitting documents over
the internet as they allow for a huge document to be compressed
down to a relatively small file size allowing faster download.
In order to read a PDF document you will require an installed
version of Adobe Acrobat Reader (4.5 or higher) which can
be downloaded free of charge from http://www.adobe.com/
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Why can't I log in to Sanford's website?
1. Are you typing the username and password in lowercase?
2. Is your browser set to receive cookies?
3.
Change your browser's page verification to "Every visit to
the page
4.
Are you trying to access Sanford's website from behind a company
firewall?
5.
Are passwords automatically appearing?
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Is your browser set to receive cookies?
Receive cookies:
Microsoft Internet Explorer 4.x Users
1. Launch IE4
2. Click on "View" menu
3. Select "Internet Options"
4. Click on "Advanced" Tab
5. Scroll down checklist to "Cookies" section
6. Select "Always accept cookies"
7. Click on OK
Microsoft Internet Explorer 5.x Users
1. Launch IE5
2. Click on "Tools" menu
3. Select "Internet Options"
4. Click on "Security" Tab
5. Select "Internet Zone"
6. Click on "Custom Level" button
7. Set Cookies to "Enable"
8. Click on OK
9. Click on OK
Microsoft Netscape Navigator 4.x Users
1. Launch Netscape Navigator 4.x
2. Click on "Edit" menu
3. Select "Preferences"
4. Click on "Advanced" category
5. Select "Accept all cookies" radio button category
7. Click on OK
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Change your browser's page
verification to "Every visit to the page
Page Verification:
Microsoft Internet Explorer 4.x Users
1. Launch IE4
2. Click on "View" menu
3. Select "Internet Options"
4. Click on "General" Tab
5. Click on "Settings" button
6. Make sure "Every visit to the page" radio button is selected.
7. Click on OK
8. Click on OK
Microsoft Internet Explorer 5.x Users
1. Launch IE5
2. Click on "Tools" menu
3. Select "Internet Options"
4. Click on "General" Tab
5. Click on "Settings" button
6. Make sure "Every visit to the page" radio button is selected.
7. Click on OK
8. Click on OK
1. Launch Netscape Navigator 4.x
2. Click on "Edit" menu
3. Select "Preferences"
4. Click on "+" next to "Advanced" category
5. Click on "Cache" sub category
6. Select "Every Time" for radio button
7. Click on OK
8. Click on OK
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Are you trying to access Sanford's website
from behind a company firewall?
Firewall Restrictions:
Port 434 on the internet firewall needs to be open.
Proxy server is running DNS lookup
The workstation (your PC) browser needs to be configured so
that it is connected to the proxy server & SOCKS proxy
If you are using Microsoft Proxy Server 2, you will need to
install Winsock Proxy Client on the workstation.
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to Question
Are passwords automatically appearing?
Cookies sometimes need to be reset:
1. Click on "Tools" menu
2. Select "Internet Options"
3. Click on "Content"
4. Select "Autocomplete"
5. Click on "Clear Passwords"
6. Click on OK
7. Click on OK
8. Click on OK
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I seem to be
bringing up outdated information, how can i fix this?
Your computer might be storing the old pages. Slight modifications
to your browser settings should resolve this issue.
You can follow
the instructions above to change your browser's page verification
to "Every visit to the page".
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My
live data does not load, how can i fix this?
Live data requires Java to operate.
Are you accessing Sanford's website from behind a company
firewall? If so, you might need to check with your system
administrator to see if port 434 on the firewall is open.
If you still cannot bring up Dynamic data, you might care
to try the following:
Firstly, try "force refreshing" by hitting "Control" + "F5"
(function key 5) or "Shift" + "F5 (for Netscape user) on your
keyboard at the same time, to force a "refresh" from our computer
systems to get the information.
Failing that, try restarting the computer and using the force
refresh method outlined above.
Otherwise, you might need to upgrade/fix problems in your
browser's java component, by using the following instructions:
Upgrade/fix problems in your browser's java component:
Internet Explorer Users:
DOWNLOAD and INSTALL the virtual machine component,
which can be found at:
www.microsoft.com/windows/ie/download/default.htm
and follow the link that says:
Updated Microsoft Virtual Machine for Internet Explorer 4
and 5.
Once you have got your desired Live pages up, you might need
to use the "force refresh" method outlined above.
Netscape Users:
DOWNLOAD and INSTALL Netscape Navigator again at:
www.netscape.com/computing/download/index.html?cp=hom09x4
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My charts
do not load, how can i fix this?
Charts require Java to operate. If you cannot bring up charts,
you might care to try the following:
Firstly, try "force refreshing" by pressing "Control" + "F5"
(function key 5) or "Shift" + "F5 (for Netscape users) on
your keyboard at the same time, to force a "refresh" from
our computer systems to get the information.
Failing that, try restarting the computer and using the force
refresh method outlined above.
Otherwise, you might need to upgrade/fix problems in your
browser's java component, by using the instructions given
above (see Upgrade/fix problems in your browser's java
component).
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